Some people will always skip the ‘contact us’ form and go straight for the phone.
A phone chat is a great way to start building a relationship with a potential customer. But without a process in place for pursuing leads, opportunities can be missed once you hang up.
Too often phone call follow-ups are filled with good intention but poor execution. With automation software, however, you can set up an internal form to be used when people call your main line, into the customers’ contact information along with any relevant notes before using a drop-down menu to assign a sales representative to follow up.
The form alerts the new sales rep to contact the new lead. Meanwhile, the software sends an automated introduction email from that sales rep to the potential customer. When the introduction email is sent five minutes from the form being completed, it appears that the sales rep, is johnny-on-the-spot, after learning of the potential customers call.
Your lead will be impressed by your customer service before the sales rep even gets to work!
How about that? That’s automation
